Privacy Policy.

We collect personal information that you voluntarily provide when requesting a consultation, estimate, or appointment through our website forms. This includes your name, phone number, email address, property address, zip code, and project details (such as service type, property size, and current condition).

When you use our online Instant Estimator, we collect the inputs you provide (service type, property size, materials, condition) along with the generated estimate range for our internal records.

If you upload photos of your property through a form, we collect those photos to help assess your project needs. Photos are stored securely and shared only as described in this policy.

When you call us, we may collect information you provide during the call, including project details and scheduling preferences. We do not record phone calls unless you are notified in advance.

We collect limited technical data automatically when you visit our website, including IP address, browser type, pages visited, and referring URLs. This data is used for analytics and website security.

This website uses cookies and similar technologies to improve your browsing experience, remember preferences, and analyze website traffic. You can disable cookies in your browser settings, but some features of the website may not function properly.

We use Google Analytics to understand how visitors use our website. Google Analytics collects anonymous usage data such as page views, session duration, and traffic source. This data is aggregated and does not identify you personally. You can review Google's privacy policy and opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout.

We use Google advertising tags (Google Ads) to measure the effectiveness of our advertising campaigns. These tags may set cookies that allow Google to track conversions and serve relevant ads. You can manage your Google ad settings at https://ads.google.com/settings/ads.

We do not use third-party advertising networks beyond Google for retargeting or behavioral advertising on this website.

Your information is used to respond to your consultation or estimate request, schedule appointments, communicate with you about your project, and coordinate with licensed contractors on your behalf.

We may use your contact information to send service-related communications, appointment reminders, or follow-up calls about your project. These communications are related to your inquiry and are not marketing messages.

If you provide separate, optional consent (via an unchecked checkbox), we may also contact you with promotional offers or marketing messages by phone, text, or email. You can opt out of marketing communications at any time by calling (727) 314-2757, replying STOP to any text, or clicking unsubscribe in any email. Submitting a form without checking the marketing-consent box does not authorize marketing calls or texts.

To coordinate your project, we may share your name, phone number, email, property address, and project details with one or more licensed Florida contractors in our network so they can contact you to provide an estimate or proposal. We will inform you before sharing your information with a specific contractor, and you may decline to have your information shared.

We use third-party service providers to operate our website and business, including website hosting (Base44), email delivery, analytics (Google Analytics), and advertising (Google Ads). These providers have access to limited personal information needed to perform their services and are bound by their own privacy and security obligations.

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We do not share your information with any party beyond what is described in this policy, unless required by law or with your separate consent.

We retain personal information collected through website forms for as long as needed to provide our services and respond to your inquiry. If you become a client, we retain your project records for the duration of the project and for a reasonable period thereafter to comply with applicable record-keeping requirements.

If you do not become a client, we retain your inquiry information for up to 24 months to allow for follow-up, after which it is deleted or anonymized unless you request earlier deletion.

Electronic signature records, where applicable, are retained securely with the associated form data, including timestamp, IP address, and consent language.

We implement industry-standard technical and organizational safeguards to protect your personal information against unauthorized access, disclosure, or loss, consistent with the requirements of Section 501.171, Florida Statutes (Florida Information Protection Act).

Your data is stored on secure, encrypted servers managed by our hosting provider. Access to personal data is restricted to authorized Pllana personnel and service providers who need it to complete your request. All personnel with data access are bound by confidentiality obligations.

While we take all reasonable precautions, no method of data transmission or storage is completely secure. If you suspect any unauthorized use of your information, please contact us immediately at (727) 314-2757.

You have the right to request access to, correction of, or deletion of your personal information held by Pllana Roofing LLC at any time. To exercise these rights, contact us at (727) 314-2757 or Pllanaroofing@gmail.com. We will respond to your request within a reasonable time, typically within 30 days.

You may withdraw consent for future communications at any time without affecting the lawfulness of processing based on consent before withdrawal. You may also decline to have your information shared with specific contractors.

You are not required to provide personal information to use the informational pages of this website. However, certain information is required to submit a consultation or estimate request.

This website is not directed to children under 18, and we do not knowingly collect personal information from minors. If you believe a minor has provided information through a form, please contact us so we can delete it.

This Privacy Policy may be updated periodically. The effective date at the top of this page reflects the most recent revision. Continued use of our services after any update constitutes acceptance of the revised policy.

If we make material changes to how we share or use your information, we will post a notice on this page and, where appropriate, notify you directly.